Recent content by Steve CEO

Hi, Kev in Customer Service found your order and has sent you an email to help find you a solution. Best Regards, Steve

Hello Jeremy, Thank you for your observation. We and the forum monitors would prefer to deal with customer service issues directly through our Customer Service. If you can please contact Kev [email protected] Please include the model and purchase date to help accelerate your service. I can...

Thank you sirnikolas. Can we share your pics?

PadHat Air Brushed Aluminum shades are back in stock...

Thank you CoastalBird. Greatly appreciated! :)

Hi JHogge, Thanks for the question. We have hundreds of happy Inspire 1 users and there has not been one report about the antenna direction being an issue. If that does happen we want to be the first to know. Best Regards, Steve

We already have patents in process for this idea and is an integral part of our RED camera shade design that we developed 12 months ago. Please consider the issues we have encountered with this idea including where the flap must go when open. For the RED we designed a solution using magnets...

We are well aware of Hoodman as I am an award winning film, production and post-production veteran and used their products for years. They have as yet to produce a hood for the iPad. Have you seen their hood for the MacBookPro? It works for well production needs but is far too cumbersome for...

Please read the reply above to CoastalBird. The implication that we do not listen to users and respond with design improvements is a misrepresentation of our company. It is not defensive, it is fact and as the CEO I would be remiss if I did not reinforce the facts about us and our products. We...

Would you use a shade that is twice as high to change the angle? If so we would like to hear from more pilots who would accept that. We are by far the best selling shades on the market because they work. There at least 5 other products on the market already and none of them have the combination...

As you noted we have consistently stated we spent 18 months developing and testing over 40 designs... and we still continue to test and and revise our products as the comparison between last year's Hoodini and the new PadHat clearly demonstrates. And as stated before the original product was not...

I checked with Customer Service and back orders taken on March 5 shipped on the 12th and should arrive in Australia by the end of this week or early the following week. Your order includes the velcro wing tab conversion.

As we have stated several times on this thread, we have velcro conversion tabs for the Nanostik wing tabs for those who want a firmer stick for the wings. In fact we now include them with all orders. Much better than tape. If you received a shade without them please contact us here and we will...

International shipping from everywhere is expensive. We ship to Canada for $7 and still absorb part of the cost. ;)

We are very conservative with our back order and shipping times as there are issues that are out of our control like the port strikes in Los Angeles for manufacturing materials, severe weather, etc. Ships are backed up for unloading through March at this point. Most receive their shades within...