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24/7 Inspire Support

Discussion in 'News' started by Tahoe Ed, Jan 4, 2015.

  1. Tahoe Ed

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    DJI is happy to announce 24/7 technical support for Inspire 1 customers.

    If you have any questions or concerns about your Inspire 1 please contact DJI anytime, in English or Chinese, starting from 9:00am, January 5, 2015 (GMT+8). You can reach us by:

    1. Live Chat at: http://www.dji.com/product/inspire-1

    Simply click the “Live Chat” button and leave your name, phone number, location, product Serial Number and a brief description of your issue. Our service team will respond within one hour.

    2. E-mail to: Inspire1@dji.com

    Send an e-mail containing your name, phone number, location, product Serial Number and brief description of your issue. Our service team will contact you within one hour.

    3. DJI regional offices during local working hours:

    North America
    Call +1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm PST, or e-mail us.support@dji.com

    EU Member Countries
    Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central Europe time, or e-mail support.europe@dji.com

    Japan
    E-mail support.jp@dji.com.

    We are ready to serve you and answer any questions you may have about your Inspire 1.

    DJI
     
  2. ppdrone

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    Wow! Great stuff!
     
  3. Adam

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    Thanks for posting Ed.
     
  4. InspiredOne

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    Great news! Thank you, Ed!
     
  5. Soflms

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    Cool just used it thanks
     
  6. Oosie

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    I used your 24/7 3 times now. The first time they took about 4 days to come back to me and the other 2 times I am still waiting a response.
     
    keith whitehead, bunyan and crisis72 like this.
  7. Pantos

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    Really? thats a nice 24/7 service hahaha
     
  8. Vittolesio

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    Hi everybody,
    Someone knows a shop in hong kong where you can buy batteries to inspire 1? Could you help me ?

    Many Thanks
     
  9. Dave Stanton

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    We have only had our Inspire 1 for 3 weeks but I've flown it several times. So far, knock on wood, it has worked beautifully. However, 24/7 support is not even close to what I have experienced. I called once and got a recording, "Press 1 for..." etc. I pressed the correct number button on my phone and nothing happened, the recording just kept going. I pushed all the buttons. Nothing. I hung up, called back and the same thing happened. I tried a land line and cell phone. Nothing. So, I emailed. ONE WEEK LATER I got a reply. It said they couldn't answer my question in an email, I had to CALL!!! Crazy and my question was simple, "How do I arm the Inspire for flight" since the old video they have on their website says you must "arm" the Inspire. I discovered on my own this apparently is not the case any more. But that is what I would call PITIFUL even LAUGHABLE customer service. I hope I don't have a real emergency.
     
    keith whitehead likes this.
  10. jon b

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    Hey welcome to the forum!

    The procedure you're talking about... Arming the craft (pulling both sticks downward and inward), is covered in the manuals. Lots of other good stuff there as well as in the videos on the DJI site. It's definitely worth going over before you fly.

    You'll find more good information here on the site as well as some less than positive comment. Read up on compass and IMU calibration and understanding how to check mod values before flight. Run down the general and help posts... good stuff there. One last place to check-out.. The Resources pull down tab up top.

    Enjoy your Inspire and be safe.
     
  11. Dave Stanton

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    Thanks for the reply Jon. I swear in the first tutorial video I saw from DJI it showed an "arm Inspire" button in the flight app. Since I couldn't find it on our new Inspire, I just went out and started flying and figured out there was no such button. I've been flying a ton and loving the I1! Soooo much more stable than our Phantom (the original, with a DSLRPros upgrade). One thing I do miss from the Futaba controller with my Phantom is the half power switch that make circles and flying slowly much easier. I'm loving this sight too! Thanks again.
     
  12. DustyVisor

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    Just a suggestion, but can we all agree the support is not 24/7 and remove that from this sticky's title?
     
  13. InspiredOne

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    Funny, I've had just the opposite experience. So you just came here to "warn" everyone, huh? And with just 5 posts, to boot. o_O
     
  14. Gregg G

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    Must be a distraught 3dr solo pilot .....wanting a gimble.
     
    DustyVisor likes this.
  15. mdomeny

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    actually the 24/7 support works very godd now. i just had a chat and i did not wait even a minute to get someone online... if you are not happy with latest FW then roll back one or use the SDK version...
    try not to be so offensive just because you had some or few bad experiences... it was / is a new piece of technology and with it come some problems that i taken care of. so stop bitchen around and talk/post in a normal manner that you'd like to sell your unit. no need to have that additude.
    no offence meant but when you think about it, windows has been working when flawlessly? or any iOS? without ANY problems... an iMAC cost how much??? 3-4 grand??? why don't you bitch around about apple or windows which is also not cheap...

    calm down dude. rethink and try to have some respect to the people around you. this forum is very helpful and Ed is also doing his best.

    cheers