Well after 5 hours of Inspire1 flight time the gimbal has quit working. - 1 hour and 30 mins on DJI live chat -1 hour and 45 mins of hold time over 3 calls with DJI N America (only 10 total mins of actual talking to them) Will, Oscar, and Corey. -30 mins of hold time talking to B & H (with no resolution) So now I'm up to almost as much hold time as flight time. DJI: Send it in at your own cost ($113) and we will get it back to you in 6 weeks......... Me: 6 WEEKS!!!!! Ok... I'm trying to run a small business here, I have a shoot in two weeks what can you do for me? DJI: "Well maybe you can go rent one...." Me: So I can't pay to expidite or better yet, get a loner for a week or so? DJI "No that's not our policy." Me: Can I talk to a supervisor? DJI: Nope. It's our policy Me: can you just send me a new gimbal? DJI: Nope. you have to send it in. So now I have finally found the worst customer service in the world. I'd love to return the thing to B&H all together but I'm outside of their 30 day window. Now I'm stuck with a $4K paper weight, well actually I don't even have a paper weight because it's stuck in the abyss that is DJI North America. Maybe they will let me have congical visits with it where they can F--k my more. The inspire had so much potential. Rushed it to market with know issues and now we are the test dummies. I can only hope the fist Billion dollar drone company can get their act together for future customers. As for me, I'm stuck with the inspire now but I won't be purchasing anything else from DJI after this cluster F--K.