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Case handle broke!

Discussion in 'Inspire 1 Discussion' started by flowsun, Jan 27, 2015.

  1. flowsun

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    It did.

    Didn't do anything crazy just carried it like normal and it snapped the plastic.



    FullSizeRender (1).jpg FullSizeRender (2).jpg FullSizeRender.jpg
     
  2. AlexanderAF

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    That stinks! Can they send you that part specifically?
     
  3. kilowonghk

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    congrats! pelican time !
     
  4. davidbarwin

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    Sounds like an opportunity for someone with 3D printers. ;) Once my Inspire arrives from B & H I'll take a look at the case and broken part to see if there isn't something I can do for you. I'd use Z-ABS on my Zortrax printer……… -David
     
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  5. mem_ny

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    Note that their website claims to offer no warranty on the case -

    Reason ... It's complementary.

    lol
     
    #5 mem_ny, Jan 28, 2015
    Last edited: Jan 28, 2015
  6. flowsun

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    I contacted DJI first through web online chat. They said I should call the local office. Gave them a call which they are located in Northern Los Angeles and they were really understanding.

    I didn't lie to them and told them it happened after shipping. He was like "well you didn't have it for that long. So I can't imagine you trying to rip us off."

    I also sent him the pictures I posted here.

    Still up in the air though. As he just emailed me back saying

    "I have received the phtos of your case. Per our earlier phone conversation, I will look into your request and get back to you shortly."

    Hopefully they do send me a handle. It doesn't seem hard to replace.
     
  7. flowsun

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    Thanks man! Hopefully they do send a replacement. If they do. I'd gladly send the broken handle your way. Just so you don't have to take yours off your case. To see if your 3d printer can do the job.
     
  8. davidbarwin

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    I appreciate your offer. I finally got word that B&H is shipping my Inspire today and it should arrive either the 13th or 16th. I'll take a look at the handle and the feet which others have mentioned were broken during shipping to see what I can offer. Did you receive a handle yet?
     
  9. flowsun

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    Nope. Haven't heard back from DJI. I'll give them a call and write them an email today. Your going to love the inspire 1!
     
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  10. Mazz

    Mazz Moderator
    Staff Member

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    Happy to hear they are at least trying to help you. After the whole "funky launch" people were going a little crazy and I guess they had reason for frustration but DJI has been pretty great to most of us. Hopefully they can make this work for you. Am I a DJI fanboy....? Damn I guess I am.
     
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  11. davidbarwin

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    Finally found time to put down my controller (you were correct flowsun ….. I LOVE IT!) and mockup and 3D print replacement DJI Case parts. Had to test them for myself so I did a full set in a nice contrasty yellow (pictures attached). PM me your address flowsun and I'll drop a black pair of replacement handle parts in the mail for you gratis. Please let me know how they work for you….just don't over tighten them when you screw them in. I used a nice high-temp Z-ABS. Obviously the usual "disclaimer of my liability" applies…. use at your own risk. For those interested, I used a Zortrax M200 to print these @ .14mm. Each handle piece takes about 38 minutes and the complete full set takes 8 +hours of print time.
    [​IMG] [​IMG] [​IMG] [​IMG]
     
    RichardB, jon b, Mike Gravo and 5 others like this.
  12. huppe

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    Wow,this is what I call service!
     
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  13. Tahoe Ed

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    I like the yellow. It really makes the case stand out.
     
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  14. NEJO/Wisconsin

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    Yellow looks good nice job!
     
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  15. mike_k

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    Very nice. Are you planning on offering these for sale?
     
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  16. davidbarwin

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    I am considering producing them for sale. I'll run some numbers and print samples in a small variety of colors and see what makes sense. I did a custom front badge as well and applied it with 3M tape since I couldn't get the OEM badge to stay on.[​IMG]
     
  17. mike_k

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    That's awesome. If you do decide to sell them, sign me up!
     
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  18. mem_ny

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  19. DustyVisor

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    I'm interested in the feet as 3 of mine came cracked...
     
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  20. huppe

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    Keep us posted David and sign me up.Really nice to have an own badge I think.
     
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