DJI TB47 & TB48 Insulators, Customer Support Issues I spent some time months ago reading the info regarding battery insulators and warmers. In August I included 2 insulators in my order. They sent me 1 correct TB47 insulator and the incorrect T48 insulator! They look identical in appearance and specs – except for the TB48 name and data. I contacted Customer support, my experience with DJI support is detached and not great. They don't respond in anyway to make a solid problem resolution. They create a ticket and the lame answers go on and on. On this matter, no reply on incorrect shipment. Can I used the T48 insulators on the T47 batteries?? I use them in conjunction with my battery warmers. The battery warmers seem like a good idea. Insulators go on at 5 C or less. Battery warmers I use if it's 15 C or less outside. BIG QUESTION: DJI fails to say anywhere if it's ok to try and reuse the insulator stickers. They are not easy to remove and get a little roughed up peeling them off. One I butchered and the remaining 2 seem good. They may fray a bit at some edges but otherwise I don't think they will fall off and threaten the props. You would think it would not take that much imagination to give a instruction on how the insulators are to be effectively used and when to discard them. Customer Support should be people who actually have to use the technology so they get a intimate experience of the challenges we face.