This is a repost from my submission on the DJI forum, but I thought it was pertinent to share here.... Makes me really wonder about spending any more money with this company... I dont know where else to file this on the forum other than on the product I have an issue with. After a hard landing, the upper gimbal mount cracked, resulting in the "Gimbal Overload" Error. I took apart the upper mount area and saw the exctent of the damage- cracked upper mount, no severed cables, no broken board, no bent arm. I called DJI and got an RMA # to send in my gimbal. I literally live 3 miles frrom the repair center and offered to take it in, but sending it via UPS is the only way. Sent it in on August 28th and STILL DONT HAVE MY X5 Gimbal back..... I reeived the estimate for repair- totaling $312 to fix the gimbal! Here is a breakdown of the repair: ItemQuantityUnit Price（USD）Total Price（USD） Yaw-axis middle shaft stick11.001.00 Zenmuse X5 gimbal yaw motor driver board124.0024.00 Zenmuse X5 yaw-axis top cover of ESC board18.008.00 yaw-axis inner shaft stick14.004.00 gimbal yaw connection board11.001.00 Zenmuse X5 yaw-axis motor component124.0024.00 Zenmuse X5 yaw-axis arm component120.0020.00 Service Charge370.00/H210.00 Freight：20.00 Total Amount：312.00 Discount：-0 DJI Care deduction：0.00 Total Payment：312.00 You read that correctly, 3 hours to take apart the 6 screws and reinstall them. I laughed when I saw this, called DJI and got my case "escalated" after a long and tedious conversation with Jason, the customer service rep. I asked to have someone explain to me why it takes 3 hours to fix this. He said he would escalate it and someone would call me back in 24 hours. This was September 3rd. I never received a call. Fast forward a few weeks, I realized I never heard from anyone. I got booked for a shoot and needed the gimbal the next day. I purchased a new one and had it overnighted to cover myself for the shoot. After the shoot I called back and again got the same runaround... From the same person.... "So you are disputing your invoice? Your case will be escalated... You will hear from someone in 24 hours." Another week goes by... I call back on the September 21st, get Jason again and immediately ask to speak with a manager. Apparently they ALL were "in a meeting." They found someone else for me to talk to and after a 38 minute conversation- only hold for at least 20- I was told an engineer would have to look at it and would get back to me either later that day or tomoorow. ITS A WEEK LATER AND I STILL HAVENT HEARD FROM ANYONE. DJI- what the heck???? How are you guys going to compensate me for holding onto this producut for almost a month??? Anyone else have such great customer service from this company???