All I have to say is in my survey that I Just submitted to DJI. Im not trying to scare anyone off just posting my experience so far... SURVEY Sent today to DJI: DJI First of all I like the concept of your product a lot. Your service is awful... After receiving my Inspire 1 RAW it has never worked correctly since day 1. It took me three weeks of calling your support line in the USA just to get a RMA# and a shipping label. When I got the RMA# some of your representatives told me it was the correct RMA number, some of your representatives told me it was not the correct RMA# and some of your representatives said they did not know if it was right or wrong. As a customer spending over $5000 on a product and then an additional $999 for a service plan I expect to be treated as a valued customer. So far I do not feel like a valued customer. My Inspire is on its way to you for repair / replacement. The lens will not focus sharp on infinity. It does focus well for close up work within 2M but Infinity it does not. I have taken all the steps in your tutorials including trying to calibrate the lens over 10 times. This is bad for me as most of my video's will be recorded while focused to infinity. I hope that after two months waiting for my inspire to be returned that it will work. The other problem that I have is while my inspire is down going through your service procedure I lose 6 to 8 weeks of a service plan that I paid $999 for. A value of $166...(is that fair?) I do not want to complain or seem like an angry person but so far my experience has been exceptionally bad. I have not had anyone from DJI ever call me concerned about the bad customer support that I have experienced so I doubt if I will hear anything at all from you after submitting this survey. Lets see if you surprise me by trying to contact me about it!