Inspire 3 fpv camera went black after update

[ernst]

Hi guys,
Just wondering if anyone has this issue,
Today after updating my Inspire 3 the fpv
camera just went black, there is no video showing on the screen.
I dit several reboots of both aircraft and remote controllers but it doesn’t seem to help.

Please advise.

Kind regards
Ernst

 

[ernst]

This is the fpv view

 

[ernst]

This is the camera view

 

[ernst]

Software versions:

 

[FinesAerial.com]

Bummer. I hadn't heard of that. I'm on the Nov 7th fw and the fav cam works fine.

Maybe install again?

 

[SkyPath Productions]

Software versions:
View attachment 34134

Still on nov 7th firmware I will have to try and see.

 

[ernst]

Still on nov 7th firmware I will have to try and see.

After contacting DJI support, they like me to send the unit back to them.

 

[seattle_helo]

They had no other suggestions other than to send the unit back?

Did you connect via USB to Assistant and reload firmware? That kind of an issue, especially right after an update really points to a mismatched module or corrupted file, etc. I would refresh via Assistant prior to packing up the machine.

 

[SkyPath Productions]

They had no other suggestions other than to send the unit back?

Did you connect via USB to Assistant and reload firmware? That kind of an issue, especially right after an update really points to a mismatched module or corrupted file, etc. I would refresh via Assistant prior to packing up the machine.

Just curious, do they provide any insurance for the unit when you send it back? When the time comes, I’d be concerned about shipping mine out and it getting lost or stolen.

 

[ernst]

Just curious, do they provide any insurance for the unit when you send it back? When the time comes, I’d be concerned about shipping mine out and it getting lost or stolen.

They had no other suggestions other than to send the unit back?

Did you connect via USB to Assistant and reload firmware? That kind of an issue, especially right after an update really points to a mismatched module or corrupted file, etc. I would refresh via Assistant prior to packing up the machine.

Sadly that was their only suggestion, I send the unit to them and keep my fingers crossed

 

[ernst]

Sadly that was their only suggestion, I send the unit to them and keep my fingers crossed

Just curious, do they provide any insurance for the unit when you send it back? When the time comes, I’d be concerned about shipping mine out and it getting lost or stolen.

DJI doesn’t provide insurance but the carrier I used does, so that should be fine.
I used the original box that came with it as an extra layer of protection.

 

[ernst]

Update:
DJI send me a brand new drone, so problem solved