Yeah, a lot of others would have said to pack it up and send it off to DJI.
I bought a P4P+ on eBay once from someone claiming to be an authorized DJI dealer which arrived with a broken remote. They told me to deal with DJI. DJI said to deal with the seller. I returned it for a refund but had to open a Buyer protection claim with eBay and Paypal before they would accept it back. Ended up tying up my $ for 10 days.
Never again!!!
I only deal with reputable dealers now!
I'm extremely new to this concept. And Florida Drone Supply has catered to all my questions better than I could imagine. You can tell they're there to help and are ready to sell a great product.