Stange new mobile device error message

BarryBittman · Jun 21, 2017

If you type the error message into Google, you will see the awareness of the problem across the DJI product line - all since the last Go 4 update

SanCap · Jun 22, 2017

BarryBittman said:
Yes, hope you do not experience the problem. However it is now all over the web from multiple countries it is affecting the Mavic, Phantom and I2

I received the same message today while doing a panorama taking jpg's and raw photos.

SanCap · Jun 23, 2017

BarryBittman said:
If you type the error message into Google, you will see the awareness of the problem across the DJI product line - all since the last Go 4 update

I had quite a few flights today and received the error message "Mobile device CPU fully loaded" quite a few times. I don't know if it is coincidence or not but I turned of device charging and did not get the message again.

BarryBittman · Jun 23, 2017

SanCap, may I ask how to shut off device charging?

Shawn Esplin · Jun 23, 2017

Under "Remote Controller Settings" there is a "Charge Mobile Phone" setting you can set to "Never".

SanCap · Jun 23, 2017

BarryBittman said:
SanCap, may I ask how to shut off device charging?

Go to, Remote Controller Settings Menu > Charge Mobile Phone > Never. It might not even be turned on for you but after I selected never my warnings went away. I will be flying more tomorrow on my way to the Florida Keys so I should be able to see if it is indeed a fix. I hope it works.

BarryBittman · Jun 23, 2017

Thank you

BarryBittman · Jun 23, 2017

Just checked, Ive had it set to NEVER all along.

SanCap · Jun 23, 2017

BarryBittman said:
Just checked, Ive had it set to NEVER all along.

Well, we can say that isn't the problem! I also turned off "Cache During Video Shooting" in General settings.

BarryBittman · Jun 23, 2017

Tried that as well - no benefit.

SanCap · Jun 23, 2017

BarryBittman said:
Tried that as well - no benefit.

I will let you know if the warning comes back tomorrow. I assume we will have a new FW update soon.

BarryBittman · Jun 23, 2017

I agree. Im debating whether or not to try to roll back the DJI Go 4 app. The problem is not the warning but the frame glitches.

SanCap · Jun 23, 2017

BarryBittman said:
I agree. Im debating whether or not to try to roll back the DJI Go 4 app. The problem is not the warning but the frame glitches.

Let me know how it works out for you. That is a frame from video?

SanCap · Jun 24, 2017

Just by looking at that image I can tell your CPU is fully loaded

BarryBittman · Jun 24, 2017

Yes a single video frame glitches when the warning appears. There also is a momentary screen delay.

BarryBittman · Jun 24, 2017

Happens with all other apps closed on the iPad mini 4. This is clearly a WRITE error.

Drone On Demand · Jun 24, 2017

Im having the EXACT same issues on my iPad Mini 2 and it does present video latency on the screen while in flight (though the video on the SIM seems to be fine) however...it's a HUGE pain in the arse on my professional shoots that the video is so laggy for both controllers.
From looking at the other forum....everyone seems to be blaming the new app update. That actually makes sense...because I had zero issues before.
I've closed out all other apps on the iPad other than Go4 and It seems to be happening in both 2.4 and 5G frequencies. Tried downgrading the vid transmission to 720p (no change) and disabled the HDMI out (no change). Completely frustrated and baffled.

BarryBittman · Jun 24, 2017

I suggest taking a close look at your video. Shooting ProRes 5k, the glitches are single frame. If you look closely, you will see that the glitches are associated with the lag and error messages.

Ascender · Jun 24, 2017

Drone On Demand said:
Im having the EXACT same issues on my iPad Mini 2 and it does present video latency on the screen while in flight (though the video on the SIM seems to be fine) however...it's a HUGE pain in the arse on my professional shoots that the video is so laggy for both controllers.
From looking at the other forum....everyone seems to be blaming the new app update. That actually makes sense...because I had zero issues before.
I've closed out all other apps on the iPad other than Go4 and It seems to be happening in both 2.4 and 5G frequencies. Tried downgrading the vid transmission to 720p (no change) and disabled the HDMI out (no change). Completely frustrated and baffled.

Having those exact same issues, DOD. Hopefully DJI will get it resolved soon.