I can't even bring myself to call anything DJI does as "customer service." After all the runaround with the vibrating propeller issues on the new Inspire 2, I had a real simple issue: the charging hub they sent me had no charger or charger cord, just the hub (usefull, huh?).
Now unlike replacement and repair (which is awful too but at least you get BS from a human), DJI sales gives you no human option, only chat (which is absolutely worthless as they know nothing, can't figure our anything, and NEVER do what they say they are going to do, they just want you off the chat so they can give the next customer the DJI Runaround).
So the only other option is email. So I tried that 3 weeks ago, still no response. So I am emailing them 3 times a day, each time setting up a new email incident number they have to respond to. Perhaps they will get tired of it and respond. Pretty soon, I will go to 5 times a day, then 10, as I am on a mission.
I learned a few lessons:
1. Don't use DJI products- I will never order another product from them.
2. If you must order a DJI product, order it from a reputable dealer that cares about you. They will have more clout with DJI then us little people.
3. If you order something from DJI directly and it is not right, immediately dispute the charge on your credit card. That is the only way to get action.
4. Inundate them with emails.
5. Chat is worthless.
Sent from my iPad using InspirePilots
Now unlike replacement and repair (which is awful too but at least you get BS from a human), DJI sales gives you no human option, only chat (which is absolutely worthless as they know nothing, can't figure our anything, and NEVER do what they say they are going to do, they just want you off the chat so they can give the next customer the DJI Runaround).
So the only other option is email. So I tried that 3 weeks ago, still no response. So I am emailing them 3 times a day, each time setting up a new email incident number they have to respond to. Perhaps they will get tired of it and respond. Pretty soon, I will go to 5 times a day, then 10, as I am on a mission.
I learned a few lessons:
1. Don't use DJI products- I will never order another product from them.
2. If you must order a DJI product, order it from a reputable dealer that cares about you. They will have more clout with DJI then us little people.
3. If you order something from DJI directly and it is not right, immediately dispute the charge on your credit card. That is the only way to get action.
4. Inundate them with emails.
5. Chat is worthless.
Sent from my iPad using InspirePilots