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Thumbs up for DJI

Discussion in 'Inspire 1 Discussion' started by InspireArnold, Mar 11, 2015.

  1. InspireArnold

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    Despite a lot of negative postings about DJI, I want to compliment them for the good service.

    I had a crash with the I1 of mine, lost GPS, flew away and it flew against a wall, which resulted in a broken arm and (I think) gimbal. Sent is for repair to DJI Germany on the 29 feb. and yesterday I heard it was repared under warranty. Today I called them to ask them about the gimbal and to my suprise I heard that they will sent a brand new I1!! :D

    Cann't wait to fly again :)
     
    #1 InspireArnold, Mar 11, 2015
    Last edited: Mar 11, 2015
    NEJO/Wisconsin likes this.
  2. Richard-Inspire

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    that is really good. I love that this thing keeps logs and flight data. A few of my incidents still baffle me to this day as I have no clear understanding of what went wrong.
     
  3. Mazz

    Mazz Moderator
    Staff Member

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    It may feel slow at times but when it is their fault, they usually own up and take care of it. Glad to see another happy customer.
     
  4. InspireArnold

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    @richard: I think the flight data and logs where my lifesavers ;).

    @Mazz: that shows they take responsibility. Better a happy customer which spread good things than that the public hears only the bad things.
     
  5. Kirk Pleasant

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    Thumbs up from me also!
    Camera went crazy and I contacted DJI directly because of there being no dealer in my country.
    The sequence of events
    - Camera went crazy on Friday (after closing time in China)
    - Emails answered on Monday
    - Dropped my camera off to DHL on Tuesday evening and sent tracking number to DJI
    - Wednesday afternoon I get an email with a tracking number for the replacement unit... and it is en-route!

    Awesome job DJI!!!!!!
     
  6. GenesisKnight

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    My $0.02 worth as well. I had a 'pilot induced aerial anomoly' that resulted in a busted motor arm and the gimbal assembly taking a toss as well...actually ripping out on of the connectors on the board. Though it took forever to get through to the service line, and a full 10 days for them to acknowledge receipt of the bird once it got to California...they had a really quick turn around. Only cost me around $400CDN to fix or so and $80 to ship it down...Just received it back last night and it was shipped pre-paid! I did the FW update and all was successful. Will do a flight test tonight...but their service was great once you get through to them.
     
  7. InspireArnold

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    @Kirk Pleasant: It's good to see / read that there are more people experiencing good service. There is a lot of negativity on DJI. Good there are some issues but they are working on it.
     
  8. GenesisKnight

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    The biggest negativity would have to be the lack of propellers!!!!
    When are we going to see stock on the most critical replacement part possible for a copter?? This is the daftest thing I've ever heard of...lol