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Worm screw bent on Inspire 1

Discussion in 'Inspire 1 Help' started by Rusty762, Aug 17, 2015.

  1. Rusty762

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    Hi Guys,

    last week I was flying in a redwood forest and set my Inspire 1 down hard from a couple feet in the air. Everything is working but when you raise/lower the landing gear it struggles to transform, you can see that the worm screw is bent and hear the motor struggling. I have emailed DJI to see about a fix but have not heard back.

    Wondering if they offer small replacement parts or does it have to go back to the factory?
     
  2. The Editor

    The Editor Moderator
    Staff Member

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    Factory repair I am afraid (unless you can get hold of the parts from FleaBay or similar and you fancy doing the job yourself).

    BTW - have removed your duplicate post from General Discussion section.
     
  3. Rusty762

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    I was afraid of that, thank you for removing my other post. Hoping it will last next week for a trip to the high sierras then I will send it in.
     
  4. Rusty762

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    Just got my RMA from DJI, 8 week turn around time. Lame, I work for one of the leading underwater photography stores in the world and could not imagine telling a customer 8 week turn around time.

    Oh well, I have a shoot end of this month I have been waiting all summer for so going to try and use it for that and then send it in.
     
  5. skylabimaging

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    DJI pushes a lot more volume than your company does. Would you prefer they tell you a 2-week turn around time and than give you excuse after excuse why it's not ready up to about 8-weeks...this way if it's repaired sooner you're more happy.
     
  6. Rusty762

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    After sending my Inspire 1 back to DJI for repair, originally I was told it would be 8 week turn around time. Only one week later I received it, with the new upgraded parts. Top notch service, it looks like they are working very hard to get their customer service dialed in.
     
    AllanVB and skylabimaging like this.
  7. skylabimaging

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    See you're more happy :) Glad to hear everything went smoothly and quickly