Over the years I have given DJI breaks to say in bashing them, now I have not had any issues to say with any of the products however I have read all the service issues and complaints that have accompanied them. Over all the majority of the people I have talked with in the organization have all drawn me to the conclusion of people I do not like to deal with. Fortunately I have had good experiences with my representative not DJI employee but a good person when needed.
This is probably one of the biggest issues I have seen with them, and it all started when they changed out the newer gimbal mount and did not offer an answer for those to fit existing equipment to new devices, example for those who had just bough the x5r could not fit it to, at the time a new
I2, so the person who bought an
I2 did not have much of a choice to the then brand new x5s camera. Now I really feel bad those just bough the x7 with hope full intent to have an OSMO option.
Either way for what I know and can see my conclusion is as simple as saying DJI has had a proven track record for leaving customers hanging with out any care of anything other then taking their money.
Just another example of poor customer service and not being very open about there direction to help those make important decisions to help grow with thier product, all it does is leave people with a sour taste and the day is coming where a company out there will offer an alternative and when people jump off the ship with out any loyalty, they will have no one to blame other then themselves.