The Square Trade insurance policy that we bought from Square Trade ($439.99) for 2 years of coverage. Seemed very legit. All of the reviews for Square Trade are great and we bought it through B&H with the purchase of our Inspire 1.
Coverage amount: $3999
Awesome - We are covered
Unfortunately the Inspire was damaged after a fall.
We filed a claim, they shipped it for free - Awesome
They "fixed" the inspire and sent it back within 2 weeks - Awesome!
Then we put it into flight mode to put the camera on...snap crackle POP! - the plastic component that attaches the repaired arm to the body immediately snapped. The drone was still binding on itself when the arms moved up and down form travel mode to flight mode.
The Square Trade policy:
10. NO LEMON POLICY:
Please beware of this. Do not just check the box. Read the fine print. Luckily we were not able to fly. If we did get off the ground and a different problem occurred someone or someones property could have been harmed.
Square Trade is not a competent company with regards to repairing an item this sophisticated.
I hope they reimburse us for a new Inspire or refund or money to purchase a new Inspire.
The customer service is great, but the policy is flawed with regard to a flying item.
Cheers
Coverage amount: $3999
Awesome - We are covered
Unfortunately the Inspire was damaged after a fall.
We filed a claim, they shipped it for free - Awesome
They "fixed" the inspire and sent it back within 2 weeks - Awesome!
Then we put it into flight mode to put the camera on...snap crackle POP! - the plastic component that attaches the repaired arm to the body immediately snapped. The drone was still binding on itself when the arms moved up and down form travel mode to flight mode.
The Square Trade policy:
10. NO LEMON POLICY:
- If Your Covered Product has two (2) service repairs completed for the same problem and a third (3rd) repair is needed for the same problem, within any twelve (12) month period, the Covered Product will be replaced with a comparable product or a cash settlement will be provided. The cost of the replacement will not exceed Your Product’s original purchase price.
Please beware of this. Do not just check the box. Read the fine print. Luckily we were not able to fly. If we did get off the ground and a different problem occurred someone or someones property could have been harmed.
Square Trade is not a competent company with regards to repairing an item this sophisticated.
I hope they reimburse us for a new Inspire or refund or money to purchase a new Inspire.
The customer service is great, but the policy is flawed with regard to a flying item.
Cheers