I usually hate rants like these but it has come to a point where I don't know if I can ever rely on DJI customer support. My inspire became bricked after a previous firmware failure and was sent in for repairs...I was well aware that they are backed up and that it would take 6 weeks to repair and I was accepting of that. It was finally finished last Wednesday (June/17) and shipped the following day (June/18)...and this is where the frustration begins. Apparently paperwork was missing/or incomplete so the package wasn't able to leave the Fedex location in California...until Wednesday (June/24) where it was finally returned to DJI. In between the time it was stuck at Fedex and delivered back to DJI, I made countless calls to DJI (even toughed out all the dropped calls) but only received multiple reassurances that 'they were looking into it'. And I even called them when it was returned to them Wednesday morning to make sure they were aware it was back (last thing I would want, is that it be stuck back in line for check in...) . But alas no updates on zendesk, on the situation...I'm no expert in shipping but I really would have expected them to fix the paperwork and ship it back out the same day.