So much stuff purchased from DJI and there always seems to be an issue. Used some credits to buy my new Inspire 2 package with the X5S and all the accessories for some high end photography. Got the drone, spare batteries, new landing mode case, a few accessories but no camera and no focus wheel 2 aside from a few other accessories. No status on the web site so I sent them a message.
Response as follows:
We understand that you wish to know the status of your order. Upon checking our system it shows that your package is still on our warehouse and waiting for the courier to pick it up. The estimated shipment date will be on August 21 since Osmo Pro/RAW - Handwheel 2 Communication Cable and Osmo - X5 Adapter takes 15-20 business days to ship after payment confirmation. Once your package is shipped out you will receive a notification via email together with your tracking number.
Of course they left out my camera and Handwheel 2 but another communications they said those items would also be shipped on the 21'st.
So tell me DJI, if my stuff is at your warehouse waiting to be picked up why am I waiting until August 21st for shipment and another 5 days for delivery????? What's up with that. Where is your courier coming from Mars?
This is BS, I have a $6k drone package grounded for another month. When I questioned them directly I stopped receiving responses.
What else sucks is that the protection plan starts now since I activated the drone yet it's going to sit on the shelf for another month.
Response as follows:
We understand that you wish to know the status of your order. Upon checking our system it shows that your package is still on our warehouse and waiting for the courier to pick it up. The estimated shipment date will be on August 21 since Osmo Pro/RAW - Handwheel 2 Communication Cable and Osmo - X5 Adapter takes 15-20 business days to ship after payment confirmation. Once your package is shipped out you will receive a notification via email together with your tracking number.
Of course they left out my camera and Handwheel 2 but another communications they said those items would also be shipped on the 21'st.
So tell me DJI, if my stuff is at your warehouse waiting to be picked up why am I waiting until August 21st for shipment and another 5 days for delivery????? What's up with that. Where is your courier coming from Mars?
This is BS, I have a $6k drone package grounded for another month. When I questioned them directly I stopped receiving responses.
What else sucks is that the protection plan starts now since I activated the drone yet it's going to sit on the shelf for another month.