Last week my local dealer (FPV, Brighton, UK) diagnosed a faulty camera as being the reason for my intermittent loss of the video signal on start-up. So sent off an email to DJI Support Europe Tuesday am with a copy of the log file and they replied saying send it to their service centre in The Netherlands for a warranty repair / replacement.
Posted it Tuesday pm at the local post office, got an email this morning from DJI to say they had received it and got another email from DJI two hours later to say that it had been repaired, shipped and was on its way back - together with a tracking number. I'm assuming they've shipped a replacement unit but even so what an amazing service!
Sorry for those of you around the globe having to wait weeks for repairs but live in hope that DJI can roll out whatever it is they are doing In Europe to elsewhere.
Posted it Tuesday pm at the local post office, got an email this morning from DJI to say they had received it and got another email from DJI two hours later to say that it had been repaired, shipped and was on its way back - together with a tracking number. I'm assuming they've shipped a replacement unit but even so what an amazing service!
Sorry for those of you around the globe having to wait weeks for repairs but live in hope that DJI can roll out whatever it is they are doing In Europe to elsewhere.