Hi all, I having problems getting DJI to respond to a warranty issue with my sons Mavic. it is having problems with the video after a just days from new, we have care refresh. I have communicated with support over the online chat that have advised me to raise a email to support to send back them. from that point on it has taken them 5 days to send a mailing label and we are still waiting.
Does anyone know of a way of escalating within DJI to speed up this process so we can send it back ? Overtime we send an email requesting the response in broken english is the same just wait and we will get back to you.
I am hoping we don't need to use this process for my Inspire 2 !!!
We are base in Australia.
Does anyone know of a way of escalating within DJI to speed up this process so we can send it back ? Overtime we send an email requesting the response in broken english is the same just wait and we will get back to you.
I am hoping we don't need to use this process for my Inspire 2 !!!
We are base in Australia.