Parts for X4s

[skydancz]

I had a crash damaging my X4s. Does anyone have experience sending this in to DJI or getting. Is it possible maybe to send it in to DJI? Or am I looking at getting a new one or getting lucky and finding a parts only. Latter would be like winning the lottery pretty much. Any input would be greatly appreciated , thank you.

 

[Want2fly]

Hello Sky,

You might want o read this first. It's an older thread but...

zenmuse x5 repair?

Hi, ive just contacted Heliguy who told me they dont repair inspire camera's after explaining that the gimbal on my zenmuse x5 has broken after a small crash involving a bush at around 6ft in the air. my question is, is that it? is my £1800 camera now just a wright off? a paperweight? does dji...

forum.dji.com

 

[PhilZ]

I crashed an I2 with X4s. Gave it to Maverick Drone systems, who said they sent it to DJI. For just under $400, it came back repaired It was a bent shaft and maybe some other stuff?
I love that camera for the type of work we do (lots of mapping). BTW, Maverick said they had a used one they had just sold for over $1000, so it was clearly worthwhile to repair it.

 

[Dobmatt]

I had a crash damaging my X4s. Does anyone have experience sending this in to DJI or getting. Is it possible maybe to send it in to DJI? Or am I looking at getting a new one or getting lucky and finding a parts only. Latter would be like winning the lottery pretty much. Any input would be greatly appreciated , thank you.

I had nothing but good experience with DJI USA repair facility, fixing various damaged X5/X5R ... three times by far. Most likely they'll send you a different refurb back, but who cares as long as it works? That said, X4S seem to be a hard-to-find item recently due to it's talent for working properly in mapping. Sending it for $300-400 fix is the best and - I'm afraid - the only way ... Other than buying a new one from some renowned sellers with old stock, of course ...

 

[skydancz]

I had nothing but good experience with DJI USA repair facility, fixing various damaged X5/X5R ... three times by far. Most likely they'll send you a different refurb back, but who cares as long as it works? That said, X4S seem to be a hard-to-find item recently due to it's talent for working properly in mapping. Sending it for $300-400 fix is the best and - I'm afraid - the only way ... Other than buying a new one from some renowned sellers with old stock, of course ...

Yeah I know there kinda hard to get right now. What kind of turnaround time frame am I looking at to send it in to the repair center?

 

[Dobmatt]

Yeah I know there kinda hard to get right now. What kind of turnaround time frame am I looking at to send it in to the repair center?

Most likely a week, based on my experience with California facility ...

 

[PhilZ]

Yeah I know there kinda hard to get right now. What kind of turnaround time frame am I looking at to send it in to the repair center?

Two to three weeks. ?

 

[Dobmatt]

Two to three weeks. ?

That's including shipment by dog sled to a remote village in Alaska ...

 

[skydancz]

Long awaited update. I sent it in to the DJI service center in Cerritos CA and it was assessed as $160 repair. This was significantly less than what I had thought so i was very happy and it came back fairly quickly once I authorized the repair.

 

[Dobmatt]

Long awaited update. I sent it in to the DJI service center in Cerritos CA and it was assessed as $160 repair. This was significantly less than what I had thought so i was very happy and it came back fairly quickly once I authorized the repair.

See, that's what I said ...

 

[samtheparrot]

Long awaited update. I sent it in to the DJI service center in Cerritos CA and it was assessed as $160 repair. This was significantly less than what I had thought so i was very happy and it came back fairly quickly once I authorized the repair.

Curious what was wrong with it?