Final word from me re this subject. I rang Bestem Aerial this afternoon (UK time) and my request for a refund on the Inspak X3 case was dealt with efficiently, quickly and very friendly - cannot praise their level of customer service too highly. Immediately ordered the X5 version from their UK agents and should have it within 48 hours. Me? I'm a very happy teddy especially as my Z3 camera will be here tomorrow