Hey guys.
Im having a massive DNG/ProRes issue with my inspire 2. I recently had a crash and had my licence transferred to my new drone. To cut a long story short, and after being lied to by DJI I had to send my crashed drone to the repair centre in the Netherlands and thought they had transferred my licence.
I just tried to shoot proRes and got that red box telling me that the drone wasn't activated to shoot DNG/PorRes. I then plugged the drone into the assistant app on to see that under the licence section it is activated. This makes no sense.
I have since been on the phone to DJI for three hours trying to resolve this issue. Utterly useless.
To top it all, I can't even buy another activation key because when I input my drones serial it says it already has a licence.
I have tried everything, master reset, install/uninstall.
I have searched everywhere and can't find a single person who has had this jesse before and without proRes my drone is totally useless to me.
Can anyone lend me any advice? Cheers
Im having a massive DNG/ProRes issue with my inspire 2. I recently had a crash and had my licence transferred to my new drone. To cut a long story short, and after being lied to by DJI I had to send my crashed drone to the repair centre in the Netherlands and thought they had transferred my licence.
I just tried to shoot proRes and got that red box telling me that the drone wasn't activated to shoot DNG/PorRes. I then plugged the drone into the assistant app on to see that under the licence section it is activated. This makes no sense.
I have since been on the phone to DJI for three hours trying to resolve this issue. Utterly useless.
To top it all, I can't even buy another activation key because when I input my drones serial it says it already has a licence.
I have tried everything, master reset, install/uninstall.
I have searched everywhere and can't find a single person who has had this jesse before and without proRes my drone is totally useless to me.
Can anyone lend me any advice? Cheers