Recently, I attempted to update my Inspire 1. The remotes updated fine, the Inspire wouldn't update. After spending a day on the phone with DJI, they convinced me to send it in. I immediately received an invoice for $500.00 stating that the frame was bent!!! Right, I recently purchase the Inspire, flown it twice and both times landed in grass using the auto-land feature. No way did it ever land hard or crash. After two weeks of calling and trying to find out if they even were talking about my unit, I was sent the invoice again with no explanation. I decided that the only way to get the unit returned was to pay the ransom, request all parts that were replaced (yes, the law requires them to be returned if you request them), so I could have them examined by an expert, to determined if there was anything I could have done, or if (maybe) the technicians are being paid commission on parts they replace not under warranty. Since the time from when I sent the unit in to the time of return was almost a month, I also included instructions on the address that the unit needed to be shipped. Now, DJI doesn't answer my calls ( I get put on hold and eventually the call disconnects), my copter apparently has been shipped into a black hole somewhere, and DJI's customer service is the worse company I've ever delt with. I'm considering filing a suit against them. If anyone has had any type of similar problems, please email me at [email protected] Thanks