So, here's what I got bak in reply to my email to DJI and my reply about the condition my bird came back from repair in. Interesting thread. Apparently, it's OK for you to do your own repairs now... DJI will just send you screws. OY
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So just to be clear. You are sending a set scew that I am to insert into the locking ring. I’ve been on the Inspire Forum and ready many threads about the importance of proper tension on the threaded locking ring. Also, that none of these parts we user serviceable. In fact, the tamper resistant tape, once broken by an end user voids my warranty.
I have no tools to properly adjust torc and after I do this, if there is any problem with the craft, how is my warrantee not effected. This is a unit is not a toy, it is an expensive aerial photography platform. It has never been serviced by anyone other than DJI and, as this is a critical part of the flight platform, I didn’t expect after paying 560 dollars for professional, DJI repairs to have to complete a repair my self.
D.K. (DJI Technology )
Jun 12, 10:23
Dear Jon,
Thank you for your patience!
Your screw has been shipped via: FedEx. Your tracking number is as follows:638860880316
Please allow 24 to 48 business hours for the tracking number to appear on
Fedex.com.
The address your unit is being shipped to is listed below:
Thank you for choosing DJI!
"The Future of possible"
J.E. (DJI Technology )
Jun 11, 14:58
Dear Jon Buckland,
Thank you for contacting DJI North America.
I apologize for that issue. Thank you for providing the picture. I will go ahead and forward this to my lead so we can see what we can do to move forward and help you out.
Thanks for flying DJI
Jon Buckland
Jun 9, 14:46
This is a follow-up to your previous request
#132793 "DJI Shipping Confirmation"
Hi there. Got the Inspire back in one piece but unfortunately, the unit could not have been properly QC’d. When I unpacked the aircraft and gave it a quick look I found one of the retaining rings holding the T-Arm had not been attached at all, there was no set screw attached and of course no tamper resistant tape put back to finish the job.
As-is, this bird can not fly and in no way could have been test flown at your facility and won’t be flown by me in this condition. So I ask you… Now what? Wait another 8 weeks so you can tighten a locking and return it???
After being patient as you mention, I find myself a little angry with the result of your service.
Please advise
Best,
Jon
(You can see the attachment earlier in this thread)